roproPrivacy Policy
This page describes what we collect when you use ropro and how we keep that data protected. We take privacy seriously because your account information — email, payment details, identity documents — is sensitive. Our ropro team handles your data according to strict internal standards and legal requirements in your jurisdiction.
When you create an account on ropro, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or verify your identity for withdrawal, you share personal information with us. We collect only what is necessary to operate your account, process payments, prevent fraud, and comply with law. We do not sell your data to third parties, and we do not share it beyond the processors required to run our service.
This policy explains what we collect, how we use it, who may access it, how long we retain it, and what rights you have. If you have questions after reading this page, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can clarify further.
What data we collect on ropro
We collect several categories of information when you use ropro. Your account data includes your email address, username, password (encrypted), and contact phone number. We ask for these details to create your account and let you log in.
When you make a deposit, we collect payment information. If you use DANA, e-wallet, mobile banking, or local payment, you authenticate through that provider's system — we receive confirmation of the transfer but not your wallet credentials. If you transfer funds via online payment, e-wallet, mobile banking, local payment, or online payment, we receive your bank account details and transaction receipt. We store these to track deposits and prevent duplicate charges.
For your first withdrawal, we ask for identity verification. You provide a copy of your KTP (identity card) and proof of address such as a utility bill or bank statement. We store these documents encrypted in our secure systems. We use them only to verify you are who you claim and to comply with anti-fraud regulations.
We also collect behavioral data. When you log into ropro, join a live-dealer table, place a bet on Liga 1 or Piala AFF, or play a slot game, our servers record that activity. We track this to detect suspicious patterns (such as account takeover attempts), improve our service, and ensure fair gameplay. This data includes timestamps, game titles, bet amounts, and outcomes.
How we use your data on ropro
We use your data for core account operations. Your email lets us send you login links, password-reset instructions, and deposit confirmations. Your payment information lets us process your withdrawals back to your original method. Your identity documents let us verify you are eligible to withdraw and comply with anti-money-laundering rules.
We also use data to protect your account. We monitor for fraud — if someone tries to log in from an unusual location or requests a large withdrawal shortly after account creation, our systems flag it. We then contact you to confirm the request is legitimate. This monitoring protects both you and us.
Our ropro team uses aggregated, anonymized data to improve our service. We analyze which games are popular, which payment methods work best, and whether our live-dealer tables perform smoothly during peak periods such as Idul Fitri, Idul Adha, Imlek, or Nyepi. We do not track individual players across this analysis — we look at trends only.
We may also use your data to comply with legal requests. If a court orders us to provide information about an account, we comply. We also keep records in case we need to investigate account disputes or suspected rule violations.
Who can access your data on ropro
We keep your data within our ropro team. Our developers, support staff, and management can access account information to assist you or maintain the platform. We sign confidentiality agreements — they cannot share your data with outsiders.
Our payment processors can access the information they need to process deposits and withdrawals. If you deposit via e-wallet, mobile banking's systems see your name and account number. If you transfer via local payment, online payment sees the transfer details. These are third-party companies, but they are contractually obligated to keep your data confidential and use it only for payment processing.
We may also share data with fraud-detection services and anti-money-laundering compliance vendors. These are specialized firms that help us identify suspicious activity. We provide only the minimum information they need — typically name, account age, and transaction history.
We do not sell your data to advertisers, analytics companies, or other third parties. We do not share your email with marketing firms. The only external access is for payment and fraud services, and they are bound by contract to keep your information confidential.
How long we keep your data on ropro
We retain your account data while your account is active. If you close your ropro account, we keep your transaction history for seven years to comply with legal record-keeping requirements. After seven years, we delete your personal information unless law requires us to retain it longer.
Identity documents (KTP copies, proof-of-address files) are stored encrypted and deleted after seven years. Payment records are kept for the same period — this protects both you and us in case of disputes about withdrawals or deposits.
Behavioral data (login timestamps, game activity) is typically aggregated and anonymized within 90 days. We do not maintain individual session logs indefinitely — we keep recent logs for fraud detection and delete older logs automatically.
We at ropro believe your privacy is not a feature to sell — it is a responsibility we undertake.
Your rights on ropro
You have the right to access your data. If you want to see what information we hold about you, contact our support team and we will provide a copy. You have the right to request corrections — if your email or phone number is wrong in our system, we update it.
You have the right to delete your account. If you request deletion, we close your account and remove your data subject to legal retention requirements (we keep transaction records for seven years). You also have the right to export your data in a portable format if you wish to move to another platform.
You have the right to object to certain data uses. If you do not want us to use your data for fraud detection, you can request an exception — though we may limit your access if we cannot verify your account. You can also unsubscribe from promotional emails anytime.
Cookies and tracking on ropro
Our ropro website uses cookies — small text files stored on your device. These cookies help us remember you are logged in and keep your session secure. Without cookies, you would need to re-enter your password on every page.
We also use cookies to track basic usage — which pages you visit, how long you stay, what you click on. This data helps us improve ropro's interface and identify technical problems. We do not use cookies to track you across other websites.
You can disable cookies in your browser settings, though this may prevent ropro from working properly. We recommend leaving cookies enabled while using our platform.
Data security on ropro
We protect your data with encryption, secure servers, and access controls. Your password is hashed — we store only the hash, not your actual password. Even our support team cannot see your password. If you forget it, we send you a reset link instead of asking you to provide it again.
Our ropro servers use industry-standard encryption (TLS) to protect data in transit. When you log in or deposit funds, the connection is encrypted. Data stored in our database is also encrypted at rest.
We maintain firewalls and intrusion-detection systems to prevent unauthorized access. Our staff undergoes security training. We conduct regular security audits to identify and fix vulnerabilities.
That said, no system is perfectly secure. If we experience a data breach, we will notify affected users promptly and provide guidance on next steps.
Jurisdiction and data location on ropro
Our ropro servers may be located outside your home jurisdiction. This means your data may be stored outside Indonesia. We comply with data-protection laws in your jurisdiction, but you should know that data stored abroad may have different legal protections than data stored locally.
Our ropro services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of ropro comply with their own jurisdiction's law.
Contact us about privacy on ropro
If you have questions about this privacy policy or how we handle your data, contact our ropro support team. We respond in English and Indonesian during operating hours. You can reach us via live chat on the platform or email our support address.
If you believe we have mishandled your data or violated this policy, you can submit a formal complaint. We investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to your local data-protection authority.
This privacy policy may change as our ropro service evolves. We will notify you of significant changes via email. We recommend reviewing this page periodically to stay informed.